How do we ship your order?

We ship internationally via FedEx, using reinforced boxes and protective packaging. All necessary documentation is included for smooth customs clearance.

What is the average processing time?

Orders are prepared and packaged within 4 business days before shipment.

How is payment made?

Payments are processed securely through PayPal, either directly on our website or via a payment link sent through our official channels. This ensures full buyer protection and convenience

What are the shipping fees?

Shipping is free on orders over $500. For smaller orders, shipping costs will be calculated at checkout based on destination.

How can I confirm the company is real?

You can visit us live on Instagram! We go live Monday to Friday, showcasing our physical store, products, and interacting with clients in real-time. Follow our official profiles:

@csminerals and @csminerals.jewellery

What is the minimum order value?

The minimum purchase amount is $300 USD.

How are the products packaged?

All items are carefully wrapped in bubble wrap, paper, and reinforced boxes, ensuring they arrive safely at your destination.

My item arrived broken. What should I do?

Please record a video while opening your package and contact us within 7 days via our official channels. We will proceed with a refund or replacement after analyzing the case.

How can I contact CS Minerals?

You can reach us through our official Instagram: @csminerals

Or via WhatsApp: +55 54 99115-7004